Privacy Policy
At wellnessmarket.cz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect can be categorized into personal and non-personal data.
Personal Information
Personal information is data that can identify you as an individual. When you interact with our website or services, we may collect:
- Contact Information: Name, email address, phone number, postal address
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Account Information: Username, password, profile preferences
- Transaction Data: Purchase history, order details, preferences
- Communications: Messages you send to us, feedback, reviews
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referring websites
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
Quick Facts
- We never sell your personal data
- You control your data
- Secure data encryption
- GDPR compliant
How We Use Your Information
We use the information we collect for various purposes, all aimed at providing you with a better shopping experience and maintaining our relationship with you. Your information helps us:
Order Processing & Fulfillment
Process your orders, deliver products, process payments, and provide customer service related to your purchases. This includes order confirmation, shipping updates, and handling returns or exchanges.
Account Management
Create and manage your account, authenticate your identity, and personalize your shopping experience. We use this information to remember your preferences and provide customized recommendations.
Marketing Communications
Send promotional emails, newsletters, and special offers that may be of interest to you. You can opt-out of these communications at any time using the unsubscribe link in our emails.
Analytics & Improvement
Analyze website usage to improve our products, services, and user experience. This includes understanding customer preferences, optimizing website performance, and developing new features.
Security & Fraud Prevention
Protect our website and users from fraudulent activities, security threats, and unauthorized access. We monitor for suspicious activities to ensure the safety of your personal information.
Legal Compliance
Comply with applicable laws, regulations, and legal processes. This includes tax reporting, financial record-keeping, and responding to legal requests or court orders.
Information Sharing and Disclosure
We understand that your privacy is important, and we want to be transparent about how we share your information. We do not sell or rent your personal information to third parties for their marketing purposes.
Service Providers
We may share your information with trusted third-party service providers who help us operate our business. These providers are bound by strict confidentiality agreements and are only authorized to use your information to provide services to us:
- Shipping Partners: To deliver your orders (name, address, contact information)
- Payment Processors: To securely process your payments (payment details, billing address)
- Cloud Services: To store and manage data (hosting, data backup)
- Marketing Services: To send emails and manage newsletters (email address, preferences)
Legal Requirements
We may disclose your information if required to do so by law or if we believe such action is necessary to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety, or that of our users or the public
- Investigate and prevent fraud, security issues, or technical problems
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
Data Protection
All data transfers are encrypted using industry-standard SSL technology. We never store your full credit card information on our servers.
Your Privacy Rights
You have the right to access, correct, or delete your personal information at any time. Contact us to exercise these rights.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption
All sensitive data, including payment information, is encrypted using advanced SSL/TLS protocols during transmission. Data at in our databases. rest is also encrypted
Access Controls
We limit access to your personal information to employees and service providers who need it to perform their job duties and are bound by confidentiality obligations.
Secure Infrastructure
Our servers are hosted in secure data centers with physical security measures, firewalls, and intrusion detection systems to prevent unauthorized access.
Regular Updates
We continuously monitor and update our security systems, conduct regular security audits, and apply patches to address potential vulnerabilities.
Data Backups
We regularly backup your data to secure, geographically distributed locations to ensure data recovery in case of system failures or disasters.
Compliance
We comply with industry standards and regulations such as PCI DSS for payment data security and GDPR for data protection in the European Union.
Your Rights
As a user of our website, you have several important rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights.
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of your data in a structured, commonly used, and machine-readable format. This allows you to:
- Review what information we have collected about you
- Obtain a copy of your data for your records
- Transfer your data to another service provider if you wish
Correction and Updates
You have the right to request that we correct or update any inaccurate or incomplete personal information. This ensures that the information we have about you is accurate and up-to-date.
Deletion
Under certain circumstances, you have the right to request that we delete your personal information. This is known as the "right to be forgotten." We will consider your request and delete your information unless we have a legal obligation to retain it.
Restriction of Processing
You have the right to request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of your information or when the processing is unlawful.
Objection to Processing
You have the right to object to the processing of your personal information for direct marketing purposes. You can opt-out of marketing communications at any time using the unsubscribe link in our emails.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law (typically within 30 days).
Account Settings
You can manage many aspects of your personal information directly through your account settings on our website.
Update Account InformationMarketing Preferences
Control what types of marketing communications you receive from us.
Manage PreferencesNeed Help?
If you have questions about your rights or how to exercise them, please contact our Data Protection Officer.
Contact UsCookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Cookies are small data files stored on your device when you visit our website.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the site won't work properly without them.
Functional Cookies
These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may also be used to provide services you have asked for.
Analytics Cookies
These cookies collect information about how visitors use our website, such as which pages they visit most often. This data helps us improve our website and understand user preferences.
Marketing Cookies
These cookies are used to track visitors across websites with the intention of displaying relevant advertisements. They may be used to build a profile of your interests and show you advertisements on other websites.
Managing Your Cookie Preferences
You have several options for managing cookies:
- Cookie Settings: Use the cookie consent banner on our website to manage your preferences
- Browser Settings: Most web browsers allow you to control cookies through their settings
- Opt-out Tools: Use industry opt-out tools to manage advertising cookies
Cookie Consent
When you first visit our website, you'll see a cookie consent banner. By clicking "Accept All," you consent to our use of cookies as described in this policy.
You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than the country in which you originally provided the information.
When we transfer your personal information internationally, we implement appropriate safeguards to protect your data, such as:
Standard Contractual Clauses
We use standardized data protection agreements approved by the European Commission to ensure your data is protected when transferred outside the EU/EEA.
Adequacy Decisions
We may transfer your data to countries that the European Commission has deemed to provide an adequate level of data protection.
Binding Corporate Rules
We may transfer data within our corporate group under binding corporate rules approved by data protection authorities.
Certification Programs
We participate in certification programs that provide assurance about our data protection practices when transferring data internationally.
For more information about international data transfers and the safeguards we implement, please contact us using the information provided below.
Children's Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.
If we become aware that we have collected personal information from children under 16 without verifiable parental consent, we will take steps to remove that information from our servers as quickly as possible. We will also ensure that such data is not distributed to third parties.
For users in the EU, the minimum age for data consent is determined by each member state, but we do not knowingly collect data from anyone under the age of 16 without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.
If we make significant changes to this Privacy Policy, we will notify you by:
- Email notification to the address associated with your account
- Prominent notice on our website
- Update to this page with a clear notification about the changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.
For questions about changes to this Privacy Policy, please contact us using the information provided below.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with applicable data protection laws. The DPO can be contacted regarding any questions or concerns about this Privacy Policy or our data protection practices.
Contact Our Data Protection Officer
For privacy-related inquiries, data protection requests, or to exercise your rights, please contact our Data Protection Officer using the following information:
Contact Information
Company: wellnessmarket.cz
Address: Horní náměstí 3, 779 00 Olomouc, Czech Republic
Email: [email protected]
Phone: +420 585 00 55 05
Hours: Monday-Friday: 9:00-17:00
Additional Information
We provide several related documents and resources to help you understand our data practices and your rights: